Shipping Information

At Neffra, we strive to deliver your products as quickly and efficiently as possible. Below you will find details about our shipping options, costs, and policies.

Shipping Options

Shipping within Bulgaria

  • Estimated delivery time: 7–15 days

  • Shipping cost: Calculated at checkout

  • Free shipping: For orders over BGN 150

International Shipping

  • Estimated delivery time: Varies depending on the destination

  • Shipping cost: Calculated at checkout

  • Free shipping: For orders over BGN 350

Processing Time

  • All orders are processed within 2 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.

Tracking Your Order

Once your order has been shipped, you will receive a notification email with a tracking number. You can track your order by visiting our Order Tracking Page.

Shipping Restrictions

  • We currently ship to the following destinations:

  1. Bulgaria

  2. Europe

  3. All other continents and countries

If you have questions about shipping to your country, please contact us at  for assistance.

  • Some products may be subject to shipping restrictions based on their size or weight.

Lost or Damaged Items

If your order is lost or damaged during transit, please contact our customer service team within 2 days of receiving the tracking information. We will assist you and resolve the issue.

Contact Us

For any questions or concerns regarding shipping, don’t hesitate to contact our customer service team at